By industry
Independent retail shops
A shop competes on what is on the shelf and who is behind the counter, and neither shows online without work. In the Federal Reserve's 2026 report on small employer firms, 57% named reaching customers and growing sales as a challenge, and 86% of small retailers reported increased costs. (Federal Reserve, Small Business Credit Survey, 2026 Report on Employer Firms, 6,525 responses.)
57%
of small employer firms name reaching customers and growing sales as a challenge
Source: Federal Reserve, Small Business Credit Survey, 2026 Report on Employer Firms
What owners say they need
- To be found by people nearby. 45% of US consumers used an AI tool to find a local business in 2026, up from 6% a year earlier. (BrightLocal, Local Consumer Review Survey 2026, 1,002 consumers.)
- Shoppers who know what is in stock. Google says that when a business does not list its information online, it can call the business for a searcher to ask about things such as current inventory in stock. (Google Search Help.)
- A place in online shopping. E-commerce was 17.1% of US retail sales in the second quarter of 2026. (US Census Bureau.)
- Reviews answered. 89% of consumers expect owners to respond to reviews, and a templated reply makes half of them unlikely to choose the business. (BrightLocal, 2026.)
What we build
- Your hours, address, phone and holiday changes kept correct on your site, your Google listing and the directories.
- Your products shown on Google. Where your register can already send items to Google at no charge, as Square and Shopify can, we set it up and keep it running.
- Weekly posts and Google updates from the photos you send: new arrivals, restocks and events.
- A reply drafted for each review, written for that review, for your approval.
- After-hours answers on hours, parking, gift cards and your return policy in your words, with special orders passed to you.
- A second language on your site.
What we will not do
- Say an item is in stock from an old count. Stock answers come from your register or go to you.
- Quote a price that differs from the shelf, or promise a return, a discount or a special order.
- Write, buy or filter reviews.
- Text your customers unless they have agreed to it.
- Take a percentage of your sales.
Start with a free search check
Tell us about your business. We read what Google and AI assistants read about you today and email back the first three things to fix. No call.